Diagnostic fee's for common models that we serivce are listed on our repair pricing page. If your model is not listed, it is generally 1 hour ($150.00). If you are unsure, please contact us.

*The diagnostic fee is per item and due when your unit is dropped off or received, and before troubleshooting. This fee is deducted from your final bill.

More often than not, diagnosing a repair means fixing it and verifying that there are no other issues. Charging a diagnostic fee ensures that we can pay our employees.

*The diagnostic fee is non-refundable.

Repair pricing for models that we commonly service are listed on our repair pricing page. Due to the complex nature of electronics, we are unable give a firm price without looking at your unit.

Our standard hourly shop rate is $150.00 per hour, billed in quarter hour increments. We bill a minimum of 1 hour per item dropped off.

*Please note, we do our best to give accurate repair estimates, but fixing one issue sometimes leads to another issue. If this is the case, you will be given an updated estimate for approval before proceeding further.

Repairs are done in the order received and dependant on our current workload. We try to get an estimate within 1 week of receiving your unit. Once an estimate is accepted, we will get started right away and order parts if needed. In some cases your unit will already have been fixed.

We have 1000+ parts in stock for common models that we service. Depending on the issue with your unit, we may have the part needed in stock. We cannot determine this until your unit has been diagnosed.

Generally speaking, a manufacturers warranty is to fix manufacturer defects. If your unit failed due to a manufacturering defect, it should be covered under warranty. This is determined by us after your unit has been received and diagnosed.

What is generally not covered under warranty:

• Physical damage
• Liquid damage
• Misuse and abuse
• Overdriving
• Burned voice coils

If we have received your unit under warranty, but it winds up not being covered under warranty, you will be given the following options:

Convert your warranty repair into an out of warranty repair. A non-refundable diagnostic fee will be due. Once paid, your unit will get diagnosed and a written estimate will be sent to you for approval.

If you do not want us to fix your unit, you can pay a diagnostic fee for our time, and return shipping if applicable. Manufacturers do not pay us for diagnosis of a repair that is not covered under warranty.

If we cannot replicate any fault with your unit, you may be responsible for a diagnostic fee and return shipping if applicable. Some manufacturers will pay us for a "No Fault Found", but most do not.

For most manufacturers, it is your responsibility to get your unit to us. The manufacturer will reimburse us for sending your unit back to you.

Most models for any of the manufacturers pictured in "Brands We Service" above.

If you are unsure, please contact us.

We strongly reccomend sending your unit in its original manufacturers packaging, insured for full replacement value with either FedEx or UPS.

If you do not have your original packaging, we reccomend you have a FedEx Office or UPS Store package it for you.

Please do not ship your unit in a ATA Road Case. Most of the damage we see is from shipping this way and we may ship your road case and unit seperately back to you at an additional shipping charge.

Absolutely! We receive pallets and large equipment all of the time. We do have a forklift and normal delivery hours. Please contact us before scheduling a freight shipment.

Out of warranty repairs have a 90 day warranty for the fault fixed.

Warranty repairs are covered under the remaining period of the manufacturers warranty.

This varies for a number of reasons. Due to the global supply chain issues, lead times can be a few days, weeks or unfortunately in some cases, months. We will not know this until your unit has been diagnosed and we know what parts are needed.

*All manufacturers are trying their best to get lead times down, but the suppliers that provide raw materials, components and assemblers are all having trouble due to COVID. With that said, some manufacturers are unable to provide ETA's for backordered parts until further notice.